I would like to share my experience with Chloe Bakeware, where I purchased the Commercial Silpap Silicone Coated Deep Classic Madeleine Pan -25. Unfortunately, the product arrived damaged due to the shipping provider's mishandling. However, I reached out to Chloe Bakeware via email, and they quickly resolved the issue by providing me with a replacement that was in perfect condition. I am extremely satisfied with their customer service and their dedication to ensuring customer satisfaction. Based on my experience, I highly recommend Chloe Bakeware. Their care for their customers and commitment to excellent service is truly commendable.